Terms of use
These terms of use (together with the documents referred to in them) govern your use of our platform and
its related websites, services, applications, and tools. By using the services you confirm that you
accept these Terms of Use and that you agree to abide by them.
PART A – INFORMATION ABOUT US
The “MechOn” platform is operated by MechOn Tech Solutions (“We”). Contact details can be found on our
website at Mechon.in.
PART B – TERMS APPLICABLE TO CUSTOMERS
Part B of these Terms of Use sets out certain terms and conditions which are applicable to any person
registering as a Customer and using the Services of MechOn.
01
Registering as a Customer
In order to benefit from all the features of the Services available you will need to
Sign-Up with us by filling the Sign-Up form. You will be asked to provide certain
information about yourself including your name, contact details and vehicle information. You
must ensure that the information provided by you is correct, complete and not misleading.
You should also inform us promptly of any changes to the information that you have provided,
by updating your details, so we can communicate with you effectively.
02
Provision of Services to Customers
Following Sign-Up, we will make certain services available to you free-of-charge. The
services will include the ability to search Mechanic / Service providers for automotive
repair or servicing work you need a Mechanic / Service provider to perform for your vehicle,
ability to view detailed profile of mechanic / Service providers and their services prices
and ratings information and the ability to post feedback and ratings in relation to any
mechanic / Service provider you have used as a result of your use of the platform. We
reserve the right to add, change or remove services from our platform at any time, and may
make certain services chargeable at our discretion.
You must only book a service if you have a genuine requirement for the work detailed to be
performed. You must only post Feedback in relation to a mechanic / Service Provider if you
have used them as a result of your use of the website.
We are continually seeking to develop and improve the services we offer and so we reserve
the right, at our absolute discretion, to make changes to any part of the service without
notice.
03
Provision of Payment Platforms to Customers
MSome services made available for booking to you include the opportunity to make payments
facilitated through our service. Such payments will be made using trusted third party
payment gateways.
By making a payment through MechOn, you undertake that the credit or debit card details, or
third party wallet login credentials that you provide are for your own credit or debit card,
or wallet account, and that you have sufficient funds to make the payment for the services
booked.
We reserve the right to alter prices or services or cease to list services at any time,
without prior notice or warning.
The total price shown for services is inclusive of the items described for that service and
may not include additional services found to be required at the time of availing your
service. In such a case the service provider will discuss any change in scope with you and
additional agreements or payments where required are made between you and the service
provider with no involvement of MechOn.
Payment options provided may differ between service providers, and services offered. In
cases where cash on delivery (COD) is not available as an option, full payment must be made
for through a payment option offered to you before services are provided to you.
In cases where cash on delivery (COD) is offered and selected as a payment method, full
payment must be made directly to the service provider at the time of service completion.
In cases where a form of online payment is offered and selected you must complete the
payment in full to successfully make the booking. Payment details provided are not stored by
MechOn and are encrypted by the payment provider selected to ensure security.
Appointment cancellation done before the car is picked up Or Mechanic reached will be
eligible for a refund. MechOn reserves the right to waive off the cancellation fee when
deemed appropriate. However, if the cancellation happens after the car is picked up, no
refund will be made.
04
Our Responsibilities to you
We will provide MechOn Services to you using reasonable skill and care and in accordance
with these Terms of Use. However, if you use the MechOn Services as a Customer you
acknowledge and agree that the services we provide are subject to the following limitations
and disclaimers:
Although we have asked all users to use MechOn responsibly, we cannot guarantee the
accuracy, integrity or quality of any information you view or receive of Mechanic / Service
provider. This includes any information contained about details of Mechanic who are listed
in our directory or quality of service you may receive from Mechanic / Service provider you
avail using MechOn or price of services offered by Service provider.
If you use MechOn you also acknowledge and agree that information contained in any sections
are intended to be indicative only and will not form the basis of a binding contract between
you and any Dealer. If you choose to instruct a Dealer to carry out any work for you as a
result of your use we strongly recommend that you conclude your own written agreement with
them clearly detailing the work to be done and the price to be paid. We will not be a party
to any agreement or contract which you conclude with a service provider as a result of your
use of MechOn.
PLEASE NOTE: We MechOn Tech Solutions will not under any circumstances have any
responsibility to you or liability to you for the performance or quality of any work which
you ask any Dealer to carry out.
PART C – TERMS APPLICABLE TO PARTNERS (SERVICE PROVIDERS)
Part C of these Terms of Use set out certain terms and conditions which are applicable to any person or
business registering as a “ Partner” on our Website
01
Registering as a Partner (Service Provider)
In order to benefit from all the features of MechOn available to Service Partners you will
need to register with us. You will be asked to provide certain information about your
business including your business name and contact details, services and pricing, working
hours, location details. You must ensure that the information provided by you on
registration is correct, complete and not misleading. You should also inform us promptly of
any changes to the information that you provide, by updating your details, in order that we
may communicate with you effectively.
02
2. Provision of the Services to Service Partner
Following registration, we will make certain services available to you. The services will
include the ability to include details of your business on our platform, the ability to view
or receive details of Customer Service bookings which have been posted by Customers and the
ability to accept bookings and share service status updates with Customers. Full details of
the services available to Partners on our platform will be published on our Website from
time to time. We are continually seeking to develop and improve the services we offer and so
we reserve the right, at our absolute discretion, to make changes to any part of the service
without notice.
03
Our Responsibilities to you
We will provide MechOn Services to you using reasonable skill and care and in accordance
with these Terms of Use. However, if you use The Services as a Service provider you
acknowledge and agree that the services we provide are subject to the following limitations
and disclaimers:
You acknowledge and agree that we will enable Service Provider to register and get listed
based on criteria which we (in our absolute discretion) may determine from time to time. In
addition you acknowledge that the number of Service bookings which may be posted or
transmitted to a Service Provider in relation to any particular customer may be limited in
number. Accordingly, we do not provide any guarantee that registering as a Service Provider
will result in you being invited to receive any particular volume of Service bookings. Nor
can we guarantee that your use of MechOn will result in you winning any work or any
particular volumes or work.
You acknowledge and agree that we do not check or verify the details of any Service Bookings
which are posted. We have asked all users to use MechOn responsibly but cannot guarantee the
accuracy, integrity or quality of any information which is posted by third parties.
MechOn will receive payment from customer and Service provider can withdraw anytime. In
cancelation of customer service after accept MechOn will take certain charge from Service
Provider.
By registering as a Service Partner you also understand and agree that Customers who have
used your services will be able to provide Feedback and Ratings. Whilst we have asked all
users to act responsibly, we do not actively monitor, check or verify Feedback which is
posted. Accordingly, you acknowledge and agree that we MechOn Tech Solutions shall not have
any responsibility to you or liability to you for any Feedback which is posted by any
Customer and we will not usually become involved or intervene in complaints or disputes
concerning Feedback, although we reserve the right to do so in exceptional circumstances.
You may, if you feel that Feedback is misleading or incorrect, contact us and we will
investigate but we shall not be obligated to take any action.
04
Your Responsibilities
You agree to abide by the Terms of Use when using MechOn which we make available via
online media such as website, mobile apps and SMS.
You shall be solely responsible for checking and verifying the details of any service
booking which is posted before you agree to undertake any work for a Customer and for
agreeing with the Customer the terms and prices of services on which any work will be
performed.
You shall be responsible for complying with all applicable laws and regulations in your
dealings with Customers and for the performance and quality of any work which you agree to
undertake for any Customer.
PLEASE NOTE: By registering as a Service Partner and by using MechOn you are agreeing to
indemnify us and hold us harmless from any costs, losses or claims which may result from any
information you submit or transmit via MechOn or from any work which you agree to perform
for any Customer.
PART D – GENERAL TERMS APPLICABLE TO ALL USERS
Part D of these Terms of Use set out certain terms and conditions which are applicable to all users of
this platform including Customers and Service Partners
01
Passwords and Security
If you register to use MechOn Services you will be given a username and password. You must
keep your ID confidential and must not disclose it or share it with anyone. You are
responsible for preventing unauthorised use of your ID.
If you believe there has been a breach of security such as the disclosure, theft or
unauthorised use of your ID, you must notify us immediately. If we reasonably believe that
your ID is being used in any way which is not permitted by these Terms of Use, we reserve
the right to suspend access rights immediately on giving notice to you and to block access
from your ID until the issues has been resolved.
02
Acceptable Use Policy
The Services allow registered users to create, edit and submit Service Partner profile,
posting service bookings, responding and updating status of bookings and posting ratings
feedback for automotive services. Whilst we do not seek to monitor or control the submission
of information, we do reserve the right to delete, move and edit any Information submitted
where (in our absolute discretion) we consider it prudent or necessary to do so.
You agree to comply with all applicable laws and regulations when using MechOn. You are
solely responsible for all Service you submit for inclusion on or transmission via MechOn.
You must ensure that all Service you transmit is lawful and honest. In particular you must
not post or transmit any Service that:
- is fraudulent, dishonest or misleading;
-
is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene,
or otherwise objectionable or breaches any laws;
-
encourages conduct that constitutes a criminal offence, gives rise to civil
liability or otherwise breaches any applicable laws, regulations or code of
practice;
- infringes the copyright or other rights of any third party;
-
is technically harmful (including, without limitation, computer viruses or other
malicious software or harmful data).
By submitting Material to us you are granting us a royalty-free, non-exclusive licence to
use, reproduce, modify, translate, make available and distribute the Service on or through
MechOn for the purpose of operating services.
03
Disclaimers
Whilst we endeavour to ensure that the information available on or through MechOn is
correct, up to date and accurate we do not warrant the accuracy and completeness of such
material. In particular (but without limitation), MechOn permits you to access and receive
information supplied by third parties. The third parties submitting this information are
responsible for ensuring that Service submitted is accurate and complies with relevant laws
and codes. We will not be responsible to you for the conduct of any such third party or for
any error or inaccuracy in any material they supply.
Although we aim to offer you the best service possible, we make no promise that Services
will meet your requirements. We cannot guarantee that Services will be fault free or
continuously available. Your access to MechOn may occasionally be restricted to allow for
repairs, maintenance or the introduction of new features.
04
Liability
To the fullest extent permitted by law, we exclude all liability to you for any loss of
profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data
or for any indirect or consequential losses howsoever arising out of your use of MechOn or
any fault or problem relating to or any content received via MechOn.
Nothing in these terms of use shall exclude or limit our liability for death or personal
injury due to our negligence or for fraudulent misrepresentation or for any other liability
which can not be excluded or limited under applicable law. Your statutory rights as a
consumer are not affected by these Terms and Conditions.
05
Termination of Services
We may suspend or cancel your registration and/ or terminate your access to MechOn if you
are in breach of these Terms of Use or have made improper use of The Services. You may
cancel your registration at any time by informing us in writing. If you do so you must stop
using The Services.
The suspension, cancellation or termination of your registration and your right to use The
Services shall not affect either party’s statutory right or liabilities.
06
Intellectual Property
WUnless otherwise stated, the copyright, database right and other intellectual property
rights in MechOn (including without limitation all content, materials, Service and
technology used or appearing or transmitted through it) belongs to us or our licensors. All
rights are reserved.
07
Privacy and Cookies
The MechOn platform includes areas where you are requested to input information about
yourself. Any information you submit to us shall be subject to the terms of our Privacy
Policy. We use cookies on our website. By registering use you are consenting to our use of
cookies
08
General
All notices shall be given to us via email or by post using the contact details set out in
the Contact Us section, or to you at either the email or postal address you provide during
registration.
We may revise these Terms of Use at any time. You are expected to check these Terms of Use
from time to time to take notice of any changes we make as they are legally binding on you.
Some of the provisions contained in these Terms of Use may also be superseded by provisions
or notices published elsewhere on our website.
09
Applicable Law
These Terms and Conditions will be subject to the laws of Mumbai India and the courts
shall have jurisdiction to resolve any disputes between us.
